Cover of The Canceled Gym Membership

Perrin wanted to cancel her gym membership. She moved to a new part of town last month. The old gym was too far now.

She opened the gym's app on her phone. She looked for a cancel button everywhere. The app had no such button.

She tapped on "Help" inside the app. It only showed workout videos. Perrin closed the app and sighed.

She called the gym's front desk instead. A worker named Vasilis picked up the phone. "I want to cancel my membership," Perrin said.

"No problem," Vasilis said. "I can do that right now." He asked for her name and her member number.

Perrin read the numbers from her card. Vasilis typed for a moment. "All done," he said. "Your membership ends this week."

"That was easy," Perrin said. "The app was very confusing." Vasilis laughed a little on the phone.

"A lot of people say that," he said. "Call us next time." Perrin thanked him and hung up the phone.

She put her gym card in a drawer. She closed the drawer and made lunch.

🧠 Check your understanding

  1. Why does Perrin want to cancel her gym membership?

    Show answer

    Answer: She moved to a new part of town

    Her old gym is too far from her new home now.

  2. Why does Perrin call the front desk?

    Show answer

    Answer: The app has no cancel button

    She looks everywhere in the app and finds no cancel button.

  3. How does the phone call go for Perrin?

    Show answer

    Answer: It is fast and simple

    She says that was easy, and Vasilis cancels it right away.

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